Ordering and Shipping Information

Ordering

I do not have a stock of all the items. They are hand crafted one at a time, so the time that it takes you to get your order, may vary, depending on how complex the item is and if I have other orders before I receive your order.

If there is a change to the item you want, just order the item and in the Instructions To Seller field in the shopping cart, describe the item there. Feel free to put any comments in that field.

Feel free to email me with any questions, comments or special requests.

tinsmith@dixietinworks.com

Payment

I accept major credit cards as well as Paypal. Although the shopping cart runs through Paypal, you Do Not need a Paypal account to pay by credit card.

If you don’t wish to use a credit card, I accept a check or money order also, or of course cash if it is a pick-up order.

Shipping

I will be out at various Civil War reenactments, and Living History events. Shipping charges can be avoided if you wish to pick your item up there, or pick it up at the address listed on the Contact Us page. Check the Schedule page for the events that I will be at.

Shipping charges will be as follows in the chart.

Subtotal	Shipping Charge
$0.01 - $29.99	$6.00
$30.00 - $69.99	$8.50
$70.00 - $100.99	$10.50
$101.00 - $150.99	$13.00
$151.00 and up	$18.00

Guarantee

Return Policy

What is a defective item?

A defective item is a vessel that leaks through a seam or joint or the item has some other defect that does not allow it to function as it was designed to function. Slight seepage past a Stopper or Cork is not considered a defect. Minor surface dimpling or waviness, scratches or blemishes are not considered defects.

Defective Item

Any item that is found to be defective either by the manufacturing process or that has been damaged in shipment will be replaced after return of the defective item. All shipping costs to return the defective item will be reimbursed, and the item will be replaced. The management of Dixie Tinworks will determine if the item is truly defective once it is returned and will work with the customer to reach a mutually agreeable solution.

Un-wanted Item

If after receiving an item and you wish to return it for any reason other than a defect, the price paid for that item will be reimbursed minus any Internet or Credit Card processing fees. The return shipping cost will not be reimbursed.